Something in your organization isn’t working
and you can’t quite see what it is
Stalled to Strategic
Leaders are in it, so they misdiagnose the problem. I’ve been there.
You’ve tried. You’ve hired good people. You’ve invested in strategy. You’ve had the conversations. And still, something isn’t moving.
Most leaders assume it’s a people problem. Or a strategy problem. Or a resource problem.
It’s a values problem — that’s my area of expertise
Until you can see how this keeps things from shifting, all the other problems keep getting worse.
Organization has stated values. Plus actual team values, Plus individual values, and other unstated ones — values operating beneath the surface, often in direct conflict with the official story, and what you are trying to accomplish.
The result? Good people work at cross-purposes. Bad actors, if they exist, control too much of the action.
If you are in the midst of disruption, friction is amplified.
It feels like everyone is doing their best and nothing moves.
You don’t need motivation. You need clarity, insight, and information.
You don’t need cheerleading, or a report. You need light on what can’t be seen yet — and a process to get you moving in the right direction — quickly.
Does this sound familiar?
The gap between strategy and execution feels more difficult to close than it should be. It’s like you can’t convince others of what is important.
Conflict in your organization is underground — hard to name, harder to address. Your values are clear.
You’re navigating a board or leadership team that isn’t fully with you or doesn’t understand the situation nearly as well as you do.
You’re building something new and need real alignment on what comes next.
You’re facing a disruption that demands approaches you haven’t had to use before
The Ethical Capital Quotient
The ECQ is a structured diagnostic and strategy system I developed over 15 years working inside major organizations — including Georgetown University, the Urban Land Institute; I’ve refined this system as a consultant and executive coach.
It begins with values because that’s where the answers actually are. And it ends with movement — specific, measurable progress: decisions made, conversations had, actions taken.
We can move from stalled to strategic in 90 days.
Cindy Chance, PhD, Founder
I’m a PhD ethicist, a former CEO and EVP of two major professional associations, a higher education leader with two decades of experience, and a leadership educator. I’ve spent 20 years inside organizations—learning what breaks them and what builds them. I created a system because I kept seeing the same pattern: brilliant, capable leaders blocked by something they couldn’t quite see. Values made visible reveal why things go the way they do.
Diagnostic — Surface what’s actually broken. Most leaders are misdiagnosing their own situation.
One-on-One — Conversations with you and your key leaders to understand what’s operating beneath the surface.
Systems Review — Business communications, process and document review to validate what the conversations reveal.
Strategy — This isn’t just handed to you. We work through findings together until you are satisfied we have identified root causes and can benchmark starting now to build a new path forward.
Actionable Plan — A realignment plan with continued accountability and benchmarking so progress is visible and measurable. An implementation partner for if you need it.
How It Works
What happens when you finally see it
“Cindy helped me see patterns I’d been missing for years. Within two months, we’d restructured our leadership team and our board finally understood our strategy.”
— Nonprofit Executive Director
“I came in thinking I had a people problem. Cindy helped me get clear on what I actually stood for, and what I was willing to do about it, and everything else followed.”
— Professional Services Partner
“In a transactional world, Cindy is a breath of fresh air — a high integrity partner. World class insights and execution. Working with her is a pleasure.”
— CEO, Financial Services Firm